All herbs and teas are prepared for each order and will be sent out at the soonest availability. Shipping charges are delegated per shipping zip code. Prices are subject to local shipping charges. U.S. orders usually arrive within about 2-3 days with express shipping and 3-5 days with ground shipping. Canadian orders are charged per USPS pricing per order, and take 10-15 days on average to arrive. All other orders outside the United States will be charged per USPS pricing per order for shipping, and usually take 15-30 business days.International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order. Please notate that we do accept back orders which means if we have a product that you want and it’s out of stock we will still accept the order and ship it out at the soonest availability date of that item. *Pandemic delays have the possibility to delay shipments. All orders will be processed in the quickest time possible per the current economic climate condition.
WE sell coffee and tea products that fall under food regulations which means WE don’t typically accept returns (no tea bags please), however our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee. IF you’re unhappy about the products we want to make it right and make sure your tea and coffee pots stay topped off! Let us know directly and we will try to make it right.
Please email customer service at service at kandake@kuretea.org and include your original order number, what product(s) you purchased, and your name and concern.
